SUBSCRIBER FREQUENTLY ASKED QUESTIONS
The following information is provided for Roundabout's current subscribers. Below you will find the answers to some of the most frequently asked questions of our Ticket Services Representatives. It is our hope that this page will save you, our subscribers, valuable time and the expense of calling our Ticket Services Hotline.
1. What is the curtain time for (show name)?
Answer: It depends on the theatre:
CURTAIN TIMES:
| |
AMERICAN
AIRLINES
THEATRE | STUDIO 54 | LAURA
PELS
THEATRE |
MATINEES | 2:00PM | 2:00PM | 2:00PM |
TUES-SAT EVE | 8:00PM | 8:00PM | 7:30PM |
SUN EVE | 7:30PM** | 7:30PM** | 7:30PM** |
EARLY CURTAIN | 7:00PM** | 7:00PM** | n/a |
** On selected weeks only.
Click Here for this month's schedule
2. What is the running time for (show name)?
Answer:
Sunday in the Park... – 2 hours 40 minutes with one 15 minute intermission
Les Liaisons Dangereuses – 2 hours 45 minutes with one 15 minute intermission
3. Is there an online seating chart to view for (show name)?
Answer: Yes, check out the website seating charts for the following theatres:
 American Airlines TheatreStudio 54Laura Pels Theatre
4. What is the 2007-08 season schedule?
Answer:
The following chart is provided as a reference for subscribers. All information on the schedule is unofficial and subject to change without notice.
TICKET SAYS
|
SHOW NAME
|
RUN DATES
|
VENUE
|
STUDIO 1 | THE RITZ | September 15 - December 9, 2007 | Studio 54 |
AMER 1 | PYGMALION | September 21 - December 16, 2007 | AA Theatre |
PELS 1 | THE OVERWHELMING | September 28 - December 23, 2007 | Laura Pels Theatre |
AMER 2 | THE 39 STEPS | January 4 - March 29, 2008 | AA Theatre |
PELS 2 | CRIMES OF THE HEART | January 18 - April 20, 2008 | Laura Pels Theatre |
STUDIO 2 | SUNDAY IN THE PARK WITH GEORGE | January 25 - June 29, 2008 | Studio 54 |
AMER 3 | LES LIAISONS DANGEREUSES | April 12 - July 6, 2008 | AA Theatre |
PELS 3 | THE MARRIAGE OF
BETTE AND BOO | June 13 - September 7, 2008 | Laura Pels Theatre |
5. What are my Series dates for the 2007-08 Season?
Answer:
A tentative chart of dates by Series Code is available for download here (Adobe Acrobat required).
Please note that this chart is accurate as of the date printed on it, and that changes can be made to the schedule at any time. It is always best to confirm any questions with Ticket Services at 212.719.1300
5b. What are my Series dates for the 2008-09 Season?
Answer:
A tentative chart of dates by Series Code is available for download here (Adobe Acrobat required).
Please note that this chart is accurate as of the date printed on it, and that changes can be made to the schedule at any time. It is always best to confirm any questions with Ticket Services at 212.719.1300
6. What is the Theatre-Plus reception schedule for Solo Series, G&L Series and Wine Series subscribers?
Answer:
The Social Series and the G&L Series take place post show for 1 hour. The Wine Series takes place pre show for 1 hour.
For performances in the AMERICAN AIRLINES THEATRE the receptions are held in the Penthouse Lobby on the 5th floor, unless otherwise specified.
For performances in the LAURA PELS THEATRE the receptions are held in the Bruce Mitchell Lobby, unless otherwise specified.
For performances at STUDIO 54 the receptions are held at a local venue.
7. I noticed you offer new subscriptions on the website. Can I renew my subscription online?
Answer: Yes! You can renew your subscription online! Click here to find out more.
8. How do I exchange my tickets?
Answer: (The following information can be found in your Subscriber Handbook)
TICKET EXCHANGE POLICY:
- Tickets may be exchanged free of charge.
- Tickets may be exchanged once per production.
- All exchanges are subject to ticket availability.
- We begin processing exchanges two weeks before the first performance of each production.
TICKET EXCHANGE PROCEDURE:
BY MAIL
- Fill out an exchange form (Click to download or Ticket Services can send one).
- The "Play#" or Play Title is listed on your ticket.
- List three date choices. Consult your season schedule for an appropriate date.
- Mail the form along with your tickets and a self-addressed stamped envelope to:
Ticket Exchange
Roundabout Theatre Company
231 West 39th Street, Suite 1200
New York, NY 10018
(If we do not receive an self-addressed stamped envelope, we can not send your new tickets to you.)
BY PHONE
This may be used for emergencies -- on the day of the performance only!
-Call Ticket Services 212.719.1300
- Phone exchanges must be made by 11 am for matinees and 4 pm for evening shows on the day of the performance you wish to exchange out of.
9. What if I am unable to use my tickets?
Answer: Roundabout will happily provide a tax credit for the full face value of any unused subscription tickets you have, provided you cancel those tickets by calling Ticket Services by noon on the day of your performance. Ask your Ticket Services Representative about returning your tickets for a tax credit.
10. Is the Subscriber Guide available online?
Answer: Yes. You can download a copy of the current Subscriber Guide by clicking here. The Subscriber Guide is a valuable resource with nearby restaurants, ATMs, transportation and more for all of Roundabout Theatre Company's venues.
(WARNING - Large File 1.0MB, high-speed connection recommended - Adobe Acrobat required).
If your question was not addressed above, please feel free to call
TICKET SERVICES HOTLINE:
212.719.1300
Open 10am to 8pm Monday through Saturday -- 10am to 6pm Sunday.
Try calling early or late for faster service.
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